Terms of service

Effective Date: January 2026

Welcome to HoliPaw. These Terms of Service ("Terms") govern your use of our website and purchase of our products. By accessing our website or placing an order, you agree to these Terms.

1. General

This website is operated by JLL Trading Inc. Throughout the site, the terms "we," "us," and "our" refer to JLL Trading Inc. We offer this website, including all information, tools, and services available to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

2. Products

  • Our products are intended for use with dogs only.
  • Product images are for illustrative purposes. Actual products may vary slightly.
  • We reserve the right to limit quantities, discontinue products, or modify product offerings at any time.
  • Our products are not intended to diagnose, treat, cure, or prevent any disease.

3. Pricing and Payment

  • All prices are listed in US dollars (USD).
  • We reserve the right to change prices at any time without notice.
  • Payment must be received before orders are processed.
  • We accept major credit cards and other payment methods as displayed at checkout.

4. Orders and Shipping

  • We reserve the right to refuse or cancel any order for any reason.
  • Orders are typically processed within 1 to 2 business days.
  • We operate in production batches to maintain quality and efficiency. Shipping can take 7 to 10 business days.
  • Risk of loss and title for items pass to you upon delivery to the carrier.
  • Once your order has shipped, you will receive a confirmation email with tracking information.
  • Orders that are in transit or have been shipped cannot be canceled.

5. Returns and Refunds

Please refer to our Return and Refund Policy for information about returns. In summary:

  • Returns accepted within 14 days of delivery
  • Items must be unopened and in original packaging
  • Opened products are not eligible for return

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of JLL Trading Inc. or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

7. User Conduct

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Submit false or misleading information

8. Disclaimer of Warranties

Our website and products are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted or error-free.

Our products are dietary supplements for dogs and are not intended to replace veterinary care. Always consult your veterinarian before starting any new supplement regimen.

9. Limitation of Liability

To the fullest extent permitted by law, JLL Trading Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

10. Indemnification

You agree to indemnify and hold harmless JLL Trading Inc., its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the website or violation of these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting to the website.

13. Contact Us

For questions about these Terms:

Email: support@holipaw.com