Shipping policy

Effective Date: January 2026

Processing Time

• Orders are processed within 1 to 2 business days (Monday through Friday, excluding holidays).
• Orders placed after 2:00 PM EST may be processed the following business day.

We operate in production batches to maintain quality and efficiency.
Shipping can take 7 to 10 business days.
Once your order has shipped, you will receive a confirmation email with tracking information. Orders that are in transit or have been shipped cannot be canceled.

Shipping Methods and Timeframes

United States:

Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or high volume periods.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the link provided or by visiting the carrier's website.

Shipping Address

Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. Address changes may be possible if requested before the order ships.

P.O. Boxes

We can ship to P.O. Boxes via USPS for standard shipping only.

Undeliverable Packages

If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Additional shipping charges may apply.

Lost or Stolen Packages

If your tracking shows delivered but you have not received your package:

1. Check with neighbors and household members
2. Check around your property and with your building manager
3. Wait 24 to 48 hours as packages sometimes show delivered early
4. Contact the carrier directly

If the package cannot be located, contact us at support@holipaw.com and we will work with you to resolve the issue.

International Shipping

We currently ship to the United States only. We are working to expand our shipping options in the future.

Contact Us

For shipping questions:

Email: support@holipaw.com